Last updated: 11 July 2026
Welcome to VisionX support. We're here to help with anything — your account, messaging, calls, privacy settings, or a problem in the app.
When you write in, it helps to include your username, the device you're using (e.g. iPhone 17 Pro Max), and a short description or screenshot of the issue.
Check that your phone number or email is entered correctly and that your device has an internet connection. If you use phone sign-in, request a fresh verification code — codes expire after a few minutes.
Yes. Personal chats in VisionX are end-to-end encrypted — messages, photos, videos, files, voice notes, contacts and locations you share in chats can only be read on your device and the recipient's. VisionX servers cannot read them. See our Privacy Policy at https://visionxy.cc/privacy for details.
Open the conversation ▸ tap the contact's name ▸ Block or Report. You can also report individual posts and status updates from their ⋯ menu. Reports are reviewed by our moderation team.
In the app: You ▸ Account ▸ Delete my account. You'll be asked for your password. Deletion is immediate — your profile and personal details are removed and you can no longer sign in. Messages you already sent remain on your recipients' devices, like any messaging app.
Check You ▸ Storage and data ▸ Media auto-download — media may be set to download on Wi-Fi only. You can always tap a photo or file to download it manually.
You ▸ Storage and data lets you control media auto-download, upload quality, call data usage and an optional proxy. You ▸ Privacy controls who can see your profile, status and last-seen.
VisionX is a service of Neural Signal Corporation Limited.